Which cleaning schedule should I choose?
We recommend twice-monthly cleaning for a balance of regular care and flexibility. Weekly and monthly options are also available. Your home's use and condition help us recommend the right fit.
Can I choose regular cleaning with a refrigerator or oven extra?
Yes. Choose regular cleaning for one visit or a recurring plan, then select the appliance interior you need. Adding an appliance does not turn the whole service into a deep cleaning. Deep Cleaning includes exactly one selected appliance interior. A second appliance interior is included only when selected as a paid add-on. A refrigerator-interior add-on with regular cleaning does not include moving the refrigerator.
Will I need a deep cleaning first?
Depending on your home's current condition and when it was last professionally cleaned, we may recommend an initial deep cleaning. That is a separate Deep Cleaning service with its own scope and price, not an automatic expansion of a regular cleaning. A first regular cleaning remains regular cleaning. Your quote will show the recommendation and ongoing service separately when applicable.
What is included in regular cleaning?
Kitchen surfaces and appliance exteriors, bathrooms, dusting, floors, trash and light organization, with a rotating detail focus on recurring visits. Appliance interiors, window services, laundry and changing bed linens are separate extras. Review your quote for the exact scope.
What does my first regular cleaning include?
Your first regular cleaning has the same regular-cleaning scope. Appliance interiors are never included unless selected as paid add-ons. Adding an appliance interior does not include moving the refrigerator or change the service to Deep Cleaning.
Will you move beds, furniture or the refrigerator?
Moving beds and selected furniture, and moving the refrigerator to clean behind and underneath it, are part of Deep Cleaning only. We confirm safe access and which items can be moved before service; this does not include dismantling furniture or disconnecting fixed appliances.
How is recurring cleaning different?
Recurring cleaning is regular cleaning on a consistent weekly, twice-monthly or monthly schedule. Maintenance rates reflect that ongoing care keeps the home at a maintained standard; they do not include deep-cleaning work or unselected extras.
Can I share product preferences or pet instructions?
Yes. Tell us about low-scent preferences, your pets and any areas needing special attention in your request. We will review those details while coordinating your service.
Is my appointment booked when I get a quote?
No. Review and accept your quote first. We will then confirm your service date and access details with you. Sundays are our rest day.
Do you clean outside Palmas del Mar?
We focus on Palmas del Mar and Humacao. Submit your location in the quote form so we can review availability for nearby communities.